1. What are the options available for delivery?
Ninjavan
2. How do I check the status of my parcel?
You may check the status of the parcel here.
3. How are the delivery charges calculated?
Please refer to the table below for the charges. Please note that these may change at Ninjavan’s discretion.
|
Small (<4kg/80cm) |
Medium (<10kg/120cm) |
Large (<20kg/200cm) |
Extra Large (<30kg/300cm) |
|
|
Standard Delivery (1-3 days Anytime) |
$3.90 |
$4.90 |
$8.90 |
$11.90 |
|
Next Day Delivery (Anytime) |
$4.40 |
$5.40 |
$10.40 |
$12.90 |
|
Next Day Timeshot (3-4 hours) |
$5.90 |
$8.90 |
$11.90 |
$14.40 |
4. What is our delivery partners’ delivery procedure?
On the day of delivery, you will receive a notification informing you that a Ninja Van driver will be attempting to deliver your parcel today.
In the event that you are not at the delivery location to physically retrieve the parcel, a 3-digit OTP will be sent to you. Simply pass on this code to the driver when they contact you. This will act as a form of verification and approval for the driver to leave the parcel at a specific location at the customers' own risk.
Unfortunately, if you are uncontactable, the driver will have to mark the delivery as unsuccessful and a re-attempt will be done on the next working day.
Please Note: Ninja Van only does 3 delivery attempts in total (i.e. First attempt followed by 2 re-attempts). If all 3 attempts are unsuccessful, the parcel will be returned back to the seller, with no refunds. You will have to contact the seller to arrange a new delivery.
5. I would like contactless delivery or for my delivery to be left at a specified location (e.g. door or drop box), is that possible?
Yes, you can use Ninjavan’s Authorised-to-Leave (ATL) delivery. For more information on how to sign up, click here.
6. I did not receive my order but it has been marked delivered. What do I do?
Please contact the seller for clarification. If they are unresponsive, please contact us at help@fishingkaki.com.
